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Terms and Conditions

Returns Policy

All sales are final.  If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 7 days of purchase. Reimbursement for shipping expenses will be up to the value of the original shipping cost.

After 7 days returns are subject to manufacturers warranty.

Delivery Times

We will process your order within 1 business day following payment in cleared funds.  Payment by online banking cannot be checked until the next business day.  We will send you an email notifying you when your order has been shipped. Please allow 2 - 3 days for delivery domestically or 1 week internationally.

Privacy

This privacy statement discloses the privacy practices for RCParts Limited.

Information Collection and Use

RCParts Limited is the sole owner of the information collected on this site.  RCParts Limited collects information from our users at several different points on our website. 

The privacy of customer data, orders and credit cards are important to us. We will not disclose or sell customer data to any third party.  We may occasionally send you emails and / or newsletters with information which we believe, as a customer of RCParts Ltd, that you may be interested in.

Credit card details are not stored anywhere on our servers nor in our premises.  Your credit card details are processed in real time by an independent payment gateway using secure encryption.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie simply terminates.  For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.  If a user rejects the cookie, they may still use our site.  The only drawback to this is that the user will be limited in some areas of our site.  For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that may take place.  Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

Links

This web site contains links to other sites.  Please be aware that we, RCParts Limited, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name, email address and phone number.

Surveys & Contests

From time-to-time our site may request information from users via surveys or contests.  Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.  Information requested may include contact information (such as name and shipping address) and demographic information (such as post code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Email-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address.  RCParts Limited will automatically send the friend a one-time email inviting them to visit the site.  RCParts Limited stores this information for the sole purpose of sending this one-time email.  The friend may contact mark@rcparts.co.nz to request the removal of this information from our database.

Security

This website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our accounts person or a customer service representative) are granted access to personally identifiable information.  Our employees must use password-protected screen-savers when they leave their desk.  When they return, they must re-enter their password to re-gain access to your information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked door.  If you have any questions about the security at our website, you can send an email to mark@rcparts.co.nz.

Special Offers

We send all new members a welcoming email to verify password and username.  Established members will occasionally receive information on products, services, special deals, and a newsletter.

Site and Service Updates

We also send the user site and service announcement updates.  Members are not able to un-subscribe from service announcements, which contain important information about the service.  We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information 

If a user’s personally identifiable information changes (such as your postal code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us.  This can usually be done at the member information page or by emailing us mark@rcparts.co.nz

Notification of Changes 

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner.  We will use information in accordance with the privacy policy under which the information was collected.